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Frequently Asked Questions

Common questions about Gdocify. Can't find your answer? Check Troubleshooting or contact support.

General Questions​

What is Gdocify?​

Gdocify automates Google Docs generation from your data sources. Create a template once, then generate hundreds or thousands of personalized documents automatically.

How does Gdocify work?​

Gdocify follows a simple 3-step process:

  1. Connect your data source (Airtable, Google Sheets, or API)
  2. Map placeholders in your template to data fields
  3. Generate documents automatically with triggers

Do I need to know how to code?​

No! Gdocify is designed for non-technical users. The visual interface makes it easy to set up automations without any coding knowledge.

What data sources does Gdocify support?​

Currently supported:

  • Google Sheets
  • Airtable
  • Generic REST APIs

Is my data secure?​

Yes. Gdocify uses industry-standard security practices:

  • OAuth authentication for secure connections
  • Encrypted data transmission
  • No data storage - we only read and process data
  • Your data never leaves secure connections

Pricing and Limits​

How much does Gdocify cost?​

Please check our pricing page or contact us for current pricing information.

Are there usage limits?​

Usage limits depend on your plan. Check your account settings or contact support for details about your specific limits.

What happens if I exceed my limits?​

You'll be notified when approaching limits. Options may include upgrading your plan or waiting for the limit period to reset.

Features​

Can I use images in my documents?​

Yes! Gdocify supports image placeholders. Add images to your template and map them to image URL fields in your data source.

Can I conditionally show/hide content?​

Yes! Use conditions to show or hide placeholders and sections based on your data. Perfect for personalized content.

Can I send documents via email?​

Yes! Configure email notifications to automatically send generated documents to recipients. You can attach PDFs and personalize email content.

Can I integrate with other apps?​

Yes! Use webhooks to send data to other applications when documents are generated. Perfect for building custom workflows.

Can I generate both PDFs and Google Docs?​

Yes! You can configure Gdocify to generate both PDFs and Google Docs, saving them to different folders if needed.

Technical Questions​

What file formats are supported?​

  • Input: Google Docs templates
  • Output: Google Docs and PDFs

What image formats are supported?​

  • JPG
  • PNG

Images must be under 50MB and publicly accessible via URL.

Do I need a Google account?​

Yes, you need a Google account to:

  • Create and edit Google Doc templates
  • Access Google Drive for saving documents
  • Use Google Sheets as a data source (if applicable)

What browsers are supported?​

Gdocify works in all modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Can I use Gdocify on mobile?​

Gdocify is optimized for desktop use. While the interface works on mobile browsers, we recommend using a desktop for the best experience.

Data and Integration​

Does Gdocify store my data?​

No. Gdocify only reads data from your data sources to generate documents. We don't store your data permanently.

Can Gdocify modify my data source?​

By default, no. Gdocify only reads data. However, you can optionally configure it to write back status updates or document links if needed.

How do I connect my data source?​

  1. Go to Settings → Integrations
  2. Select your data source (Google Sheets, Airtable, or API)
  3. Follow the authorization process
  4. Grant necessary permissions

Can I use multiple data sources?​

Yes! You can connect multiple data sources, but each automation uses one data source at a time.

What if my data source structure changes?​

Simply click "Refresh" in the datasource configuration to reload fields. New fields will appear automatically.

Document Generation​

How long does document generation take?​

Generation time depends on:

  • Number of documents
  • Document complexity
  • Image processing
  • Network speed

Typically, 1-5 seconds per document is normal.

Can I generate documents in bulk?​

Yes! You can generate documents for all records in your data source, or select specific records to process.

What happens if generation fails?​

Check the execution history for detailed error messages. Common issues include missing data, permission problems, or network errors. Fix the issue and re-run.

Can I schedule document generation?​

Yes! Use triggers to automate generation. You can set up webhooks, API calls, or use Airtable buttons for on-demand generation.

Templates​

Can I use existing Google Docs as templates?​

Yes! Simply select an existing Google Doc from Google Drive when creating your automation.

How do I add placeholders to my template?​

Type {{placeholderName}} directly in your Google Doc. Gdocify will automatically detect them.

Can I use multiple templates?​

Each automation uses one template, but you can create multiple automations with different templates.

Can I edit my template after creating an automation?​

Yes! Edit your template in Google Docs, and changes will be reflected in the next generation.

Support​

Where can I get help?​

  • Documentation: Browse our comprehensive documentation
  • Video Tutorials: Watch step-by-step video guides
  • Troubleshooting: Check our troubleshooting guide
  • Support: Contact our support team

How do I report a bug?​

Contact support with:

  • Description of the issue
  • Steps to reproduce
  • Error messages (if any)
  • Screenshots (if helpful)

Can I request a feature?​

Yes! We welcome feature requests. Contact support with your ideas.

Account and Billing​

How do I create an account?​

Sign up at app.gdocify.com to create your account.

Can I cancel my subscription?​

Yes, you can cancel your subscription at any time from your account settings.

What happens to my automations if I cancel?​

Your automations will remain accessible, but generation may be limited based on your plan. Contact support for details.

Still Have Questions?​

If you can't find the answer you're looking for: